Customer Calling Phrases/Sentences in English

Calling Etiquettes is quite important to have good communication with the customers and maintain the goodwill of the company. Customers are no less than God for a company and to take adequate care of them is a company’s prime responsibility. Keeping this significance in mind, one should be aware of the right choice of words while dealing with customers on a call.

When we talk about the right choice of words, what comes to your mind first? Is it flowery language using difficult words or is it the decency in your tone that can help the customers better comprehend what is being conveyed to them?

The latter case would be more beneficial and create a more user-friendly attitude that a user seeks from a company.

After having learned the role of the right tonal quality for formal communication, what about discussing some English sentences which can prove to be extremely beneficial when you deal with customers on a call?

Given below are some sentences which you can use to make your interaction with customers engaging and pleasing at the same time.


1. Hello Sir/Ma’am, how may I help you?

मैं आपकी क्या मदद कर सकता/सकती हूं?


मैं आपकी किस प्रकार सहायता कर सकता/सकती हूं?

This is the opening line which you might have heard in most places while talking to customers. This line signifies the generosity you possess in your attitude to solve the problem of the person who has called you for assistance.


2. We deeply regret the inconvenience caused.

असुविधा के लिए हमें खेद है।

A sense of gratitude to the person who is on the phone can bring him or her more happiness and build the trust that every company wants its customers to have in them. After listening to the problems of the customer, one should use this to make the customer realize that you can understand his or her problem.


3. I have conveyed this to the team.

मैंने ये बात अपनी टीम तक पहुंचा दी है।

Assistance given to the customers at the earliest makes them happy and this is how a bigger community is formed. After listening to the grievances of the customer, one should try to peer into the solution or discuss it with the other team members to solve it at the earliest. This can be expressed by the above sentence which will give a message to the beneficiary that his or her problem is being addressed.


4. Thanks for bringing this to our knowledge.

हमे इस बात की जानकारी देने के लिए शुक्रिया।

There are many technical glitches or network errors that are troublesome for the customers, especially in the case of electronic devices. When customers complain about the same, one can reply to it in this way by thanking the concerned person for bringing this to our knowledge.


5. We are very pleased to assist you.

हम खुशी से आपकी सहायता करने के लिए।

While solving a customer’s problem, the best phrase you can use is “We are pleased to assist you”. This shows the benevolence in your tone which is highly recommended when dealing with customers.


6. I would recommend you…/advise you…

मेरी यह सलाह है कि…

While giving your suggestions or advice to the customers or users, you should always use terms like recommend/advise which makes a good impression and engages a user to listen to what you are trying to convey.


7. I assure you that this company will provide you the best service possible.

मैं आपको आश्वस्त करता हूं कि ये कंपनी आपको सबसे अच्छी सुविधा देगी।

Every customer wants an authentic product that does not create a problem for him or her after the purchase. To ensure such things, one can use this sentence to make the user realize that the product being talked about is worth being bought or purchased.


8. We are extremely pleased to inform you that the company has an offer for you.

हमें यह बताते हुए बहुत खुशी हो रही है कि कंपनी की तरफ से आपके लिए एक ऑफर हैं।


In the season of festivity or occasions, a series of discounts and offers are given by the company. A better phrase to help the person know about the offer would be “We are happy to inform you about an offer that the company has for you.” This is how words play a significant role in attracting customers to try your service and enjoy its benefits.


9. We appreciate your patience.

इतनी देर प्रतीक्षा करने के लिए धन्यवाद।

A customer sometimes faces some technical issues or other issues regarding our product or service. In such circumstances, we can show our gratitude to the customer for waiting till the matter is sorted out.


10. We will get this sorted out ASAP.

हम इससे जल्द से जल्द ठीक करने की कोशिश करेंगे।

Often a complaint from the user or a customer can be answered by an assurance that you will get that problem or grievance sorted as soon as possible. This note gives a sigh of relief to the customer that he or she is being heard well by his or her attendant and thereby, it helps the company to have goodwill.


11. Do you need any further assistance, Sir/ Madam?

क्या आपको और भी कोई मदद चाहिए?

Having heard all the problems, an attendant must ask the user if he/she needs any further assistance. This is how one should end the conversation when it comes to handling customers on the phone.


12. Would you like to give feedback, Sir/Ma’am?

क्या आप हमे अपना फीडबैक देना पसंद करेंगें?

After providing the best service or assistance to the customer, one should always ask for feedback. Positive feedback helps the company maintain a good reputation in the market.


13. We would be happy to gain feedback from your side.

आपका फीडबैक पा के हमे बेहद खुशी होगी।

After assisting the customer with all the problems faced by them, an attendant usually asks for feedback from the customers to know how they can improve their services and make the whole system more and more user-friendly. In that case, you can stick to this sentence as it looks quite decent in tone.


14. Have a nice day!

आपका दिन शुभ हो।

The ending note should always be a greeting. Kind words always make the day of a person and while you are on the phone, you show your gratitude only by your words, so what can be better than a greeting?



I hope learning about these English phrases/sentences for calling will come to aid while you deal with users on call. Regular practice and frequent usage will make you more perfect in this. Thus, it will aid you with making a good impression.

Customer handling is an art that needs training and very meticulously designed courses can help you master this art in the right manner. For this, we present to you our Professional English Course which would not only help you handle customers at the call but also make you capable of writing better emails, giving presentations, and handling meetings at the workplace, etc.

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