English is one of the most important languages in today’s world. It helps you connect with people, grow professionally, and handle daily tasks with confidence. But many people feel nervous or shy while speaking English. One of the best ways to overcome this fear is to practice through real-life conversations.
We use English in many day-to-day situations, like talking to delivery people, shopkeepers, doctors, or friends. These small interactions help build confidence, improve vocabulary, and make you learn English speaking by teaching you the correct way to frame sentences.
So today, let us go through one of the most common conversations people have nowadays, talking to a delivery person. If you’re receiving a parcel, asking about delivery status, or giving feedback, this conversation is a perfect way to learn practical English. Each line is followed by its Hindi translation to help you understand easily and speak naturally.
Often Used English Related Words
Learning new words daily improves your English speaking skills. It helps you present yourself clearly and confidently. Let us go through some helpful words related to delivery you can start using today:
Dispatch
English Meaning: When an item is sent from the warehouse
Hindi Meaning: समान भेजना
Example: The product has been dispatched and is on its way.
Drop-off
English Meaning: Where the parcel is delivered
Hindi Meaning: Order देने का स्थान।
Example: The drop-off location mentioned here is your office address.
ETA
English Meaning: Estimated Time of Arrival
Hindi Meaning: Order पहोचाने का अनुमानित समय।
Example: The ETA for your delivery is 5 PM.
Barcode
English Meaning: Used to scan packages
Hindi Meaning: सामान की पहचान का code
Example: Please scan the barcode before confirming the delivery.
Courier Bag
English Meaning: The packaging used for items
Hindi Meaning: Bag जिसमें order deliver किया जाता है।
Example: Make sure the item is sealed properly in the courier bag.
Often Used Delivery-Related Phrases
Phrases are commonly used figures of speech that make your English sound more natural. Understanding and using them in daily conversations helps you speak smoothly and clearly. They add meaning, emotion, and fluency to your words. Let us get started with some common delivery related phrases:
Here is your order.
English Meaning: Giving the order to the customer.
Hindi Meaning: ये रहा आपका order
Example: Here is your order. Please check if everything is correct.
Please sign here.
English Meaning: Asking the customer to sign the receipt or form.
Hindi Meaning: कृपया यहाँ sign करें।
Example: Please sign here to confirm you received the parcel.
Have a nice day!
English Meaning: A polite way to wish someone well.
Hindi Meaning: आपका दिन शुभ हो!
Example: Thank you for your order! Have a nice day!
I am on the way.
English Meaning: Informing that the delivery person is coming.
Hindi Meaning: मैं रास्ते में हूँ।
Example: I am on the way and will reach in 10 minutes.
Sorry for the delay.
English Meaning: Apologizing for being late.
Hindi Meaning: देरी के लिए माफ़ कीजिए।
Example: Sorry for the delay, there was heavy traffic.
Often Used Delivery-Related Idioms
When you use idioms while speaking, it shows that you have a strong grasp of the English language. Idioms make your speech more interesting and your conversation more engaging. They add creativity and depth to your words. So, let’s learn some useful idioms related to delivery to improve your spoken English:
Signed, sealed, and delivered.
English Meaning: The task is fully completed.
Hindi Meaning: काम पूरा हो गया / Order सही से दिया गया।
Example: Your package is signed, sealed, delivered. You can check it on the app.
Drop the ball.
English Meaning: To make a mistake or fail to complete a task.
Hindi Meaning: गड़बड़ कर देना
Example: I really dropped the ball by delivering the wrong package to the customer.
On the dot.
English Meaning: Exactly on time.
Hindi Meaning: बिल्कुल समय पर
Example: He arrived at 3 PM on the dot to deliver the food.
Hit the road.
English Meaning: To start the journey.
Hindi Meaning: Delivery शुरू करना
Example: I’ll hit the road at 11 AM as I have 9 orders to deliver.
In transit
English Meaning: The parcel is currently being transported.
Hindi Meaning: Delivery के रास्ते में
Example: Your order is in transit and will arrive in 30 minutes.
Body Language, Gesture, and Tone
A delivery person’s body language and tone are as important as their words. Below are a few simple, professional behaviors that make communication more effective:
- Greet with a polite smile.
- Maintain eye contact (brief and respectful).
- Speak clearly and not too fast.
- Nod slightly when listening as it shows attentiveness.
- Use a gentle tone, especially if the customer is elderly or upset.
- Use open hand gestures when pointing at packages, receipts, or screens.
These non-verbal cues add confidence to your spoken English and increase customer satisfaction.
A conversation between a delivery person and a person receiving a parcel
Let us now read a simple conversation between a delivery person and a customer. This will help you understand how to hold a polite and smooth exchange in English. Practicing such dialogues regularly or joining an English speaking course can make your learning more effective and structured. Pay attention to common phrases, tone, and sentence structure. It’s an easy way to build confidence in daily conversations
Delivery Person:
Good evening, sir. I have your food order from Swiggy.
शुभ संध्या सर, मैं स्विगी से आपका खाना लेकर आया हूँ।
Customer:
Thanks. Is it paid already or do I pay now?
धन्यवाद। क्या payment हो चुका है या अब करना है?
Delivery Person:
It’s prepaid, sir. I just need the OTP to complete the delivery.
यह पहले से भुगतान किया गया है, सर। डिलीवरी पूरी करने के लिए मुझे OTP चाहिए।
Customer:
Sure, the OTP is 6731. Also, please make sure the food is packed properly, and don’t forget to add ketchup sachets.
ज़रूर, OTP है 6731। और कृपया खाना अच्छे से pack किया हो, और ketchup देना मत भूलिएगा।
Delivery Person:
Confirmed. Here’s your food. Please check the packaging.
Confirm हो गया। ये रहा आपका खाना। कृपया packaging check कर लें।
Customer:
Oh no, the curry has spilled inside the bag. The packaging is really poor.
ओह नहीं, bag के अंदर करी फैल गई है। Packaging बहुत खराब है।
Delivery Person:
I’m really sorry about that, sir. I’ll report it to the restaurant right away.
इसके लिए माफ़ कीजिए सर। मैं अभी restaurant को इसकी जानकारी देता हूँ।
Customer:
Please do that. This isn’t acceptable.
हाँ, ज़रूर कीजिए। ये सही नहीं है।
Delivery Person:
Understood, sir. I truly apologize for the inconvenience.
समझ गया सर। इस असुविधा के लिए मैं दिल से माफ़ी चाहता हूँ।
How Should a Customer Give Feedback
Feedback is a simple yet powerful way to show if you’re satisfied with a service. It encourages the person providing the service. A kind word or a small compliment can make the delivery person feel appreciated, confident, and motivated to do even better. These examples are part of useful English spoken dialogues for beginners that help you speak confidently in everyday situations. So, let us now learn some simple and polite ways to give feedback to a delivery person.
The delivery was quick. Much appreciated!
Delivery बहुत जल्दी हो गई। धन्यवाद!
You were very polite. That means a lot!
आप बहुत अच्छे से बात कर रहे थे। धन्यवाद!
The order arrived on time. Great job.
Order समय पर आ गया। बहुत अच्छा काम किया।
You handled the parcel well. Thanks!
आपने parcel को अच्छे से संभाला। धन्यवाद!
Service was good. I will give you a 5-star rating
सेवा अच्छी थी। मैं आपको 5-Star rating दूँगा/दूँगी।
Dealing with Positive and Negative Feedback From Customers
Handling negative feedback is a skill that shows your maturity, patience, and professionalism. Sometimes a customer may be upset, give a poor rating, or even shout. In such situations, it’s important to stay calm, listen carefully, and reply respectfully. Below are some thoughtful replies to feedback.
Thank you for your kind words!
आपकी अच्छी बातों के लिए धन्यवाद!
I’m happy you are satisfied with the service.
खुशी है कि आप सेवा से खुश हैं।
I’m really sorry for the inconvenience caused.
हुई असुविधा के लिए मैं सच में माफ़ी चाहता हूँ।
Thanks for your support, sir/ma’am.
सहयोग के लिए धन्यवाद, सर/मैम।
I’ll do my best to resolve this as quickly as possible.
मैं इसे जल्द से जल्द हल करने की पूरी कोशिश करूँगा/करूँगी।
I’ll make sure this doesn’t happen again.
मैं सुनिश्चित करूँगा/करूँगी कि ऐसा दोबारा न हो।
How to Say Thank You to a Customer After Feedback
Saying thank you after receiving a compliment on your service is a small gesture that shows big respect. It makes the other person feel heard and appreciated. This simple act of gratitude helps build a positive connection and encourages future interactions. Let’s learn how to respond politely when someone praises your service.
Thanks so much for your positive review!
आपकी अच्छी बातों के लिए बहुत धन्यवाद!
I really appreciate your kind feedback.
आपकी तारीफ के लिए बहुत शुक्रिया!
Thank you, your words encourage me.
धन्यवाद, आपकी बातों से हौसला मिला।
Glad to be of service!
सेवा करके अच्छा लगा!
Thanks! Your next delivery is waiting whenever you are..
धन्यवाद! आपकी अगली delivery आपका इंतज़ार कर रही है।
5 Things Every Delivery Person Should Follow
While delivering, it’s important to keep in mind some unsaid rules that can make the customer’s experience smooth and pleasant. These small but meaningful actions show professionalism and care. Following them can leave a lasting good impression. These are some things or tips you should remember for your next delivery:
1. Punctuality: Always deliver within the time slot.
2. Politeness: Speak respectfully and be patient.
3. Clarity: Communicate clearly and avoid confusion.
4. Hygiene: Maintain cleanliness and wear proper gear (mask, gloves if needed).
5. Preparedness: Carry change, a pen, phone with full battery, and delivery app ready.
Conclusion
Learning English doesn’t have to be boring or difficult. By practicing simple, everyday conversations like the one above, you can improve your speaking, listening, and thinking in English. Conversations help you learn how real people talk, using polite expressions, common questions, and everyday vocabulary.
When you start using English in daily life, even in small situations like greeting a delivery person or giving directions, you build confidence. You also start thinking in English, which is one of the biggest steps toward fluency. Joining a spoken English course can further speed up your progress by giving you regular practice and expert guidance.
So keep practicing! The more you speak, the better you will become. And remember, every small conversation is a big step towards mastering English.
