English Reading Activity 34: The “Smart Shopper” (Returns, Refunds & Replacements)

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Paragraph Reading

Read the following passage carefully. Pay attention to the details.

 

When shopping on popular online marketplaces, every product listing displays a specific policy section near the purchase button. The most critical timeframe to note is the 'Return Window', which specifies the exact number of days you have to raise a request after the item is delivered (for instance, a 7-day or 10-day policy). Once this designated period expires, the portal will no longer accept return requests for that item.

 

Depending on the item category, the platform may offer either a 'Replacement' or a 'Refund'. Choosing a replacement means the seller will dispatch a fresh piece in exchange for the damaged or wrong-sized item at no extra cost. Conversely, selecting a refund means the money you paid will be credited back to your original payment method or bank account. To process a return smoothly, the item must remain 'Unused' with all original brand tags, box packaging, and accessories intact. Always check whether an item is marked as "Non-Returnable" before placing your order to prevent unexpected financial losses.

1 / 6

What does the "Return Window" tell you on an e-commerce product page?

2 / 6

What is the difference between a "Replacement" and a "Refund"?

3 / 6

What condition must an item fulfill to be accepted for a return request?

4 / 6

Check the 7-day (T U R N R E) window before ordering clothes online.

5 / 6

The company initiated a full (F U N D R E) to my UPI bank account.

6 / 6

Keep the original (A C K P A G I N G) safe until you inspect the item.

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October 8, 2026
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