Written by Awal Madaan | Published on March 30, 2026 | 6:44 PM
You will get 2 minutes to attempt this quiz. Handling an Angry Customer Listen to the Audio below and Attempt the Quiz 📝 1 / 5 What is the lesson from this story? Never pick up the phone Polite words can win any argument Shouting is good Customers are always wrong 2 / 5 What changed the customer's mood? Sameer gave him a discount Sameer’s professional and soft voice Sameer told a joke Sameer started crying 3 / 5 How did Sameer say sorry professionally? "I am sad" "I apologize for the inconvenience" "My bad" "It won't happen again" 4 / 5 What was the customer upset about? A rude employee A delayed delivery The high price A broken product 5 / 5 What was Sameer’s first reaction to the shouting? He started shouting too He took a deep breath and listened He cut the call He put the phone down You are a Genius 🤓 Your score isThe average score is 96% 0% Restart quiz
You will get 2 minutes to attempt this quiz.
Handling an Angry Customer
Listen to the Audio below and Attempt the Quiz 📝
1 / 5
What is the lesson from this story?
2 / 5
What changed the customer's mood?
3 / 5
How did Sameer say sorry professionally?
4 / 5
What was the customer upset about?
5 / 5
What was Sameer’s first reaction to the shouting?
You are a Genius 🤓
Your score is
The average score is 96%
Restart quiz
