Handling a Difficult Client

Listen to the Audio below and Attempt the Quiz 📝

1 / 5

Why was Sameer nervous about calling Mr. Chopra?

He forgot Mr. Chopra's phone number.

He wanted to ask for a salary hike.

He had to give him bad news about a project delay.

He didn't like talking on the phone.

2 / 5

What are "Cushion Words" (Softening Phrases) used for in English?

To make the chair more comfortable.

To deliver bad news or a "No" in a polite and professional way.

To speak faster than the client.

To hide the truth from the boss.

3 / 5

Which phrase did Sameer use instead of a direct "No"?

"I am afraid not..."

"I will not do it."

"Go away."

"I don't know."

4 / 5

What does the word "Unfortunately" help a speaker do?

To share a very happy secret.

To signal that the information following it is negative or disappointing.

To ask for a discount.

To start a joke.

5 / 5

How did the client, Mr. Chopra, react to Sameer's polite explanation?

He shouted and cancelled the project.

He calmed down and agreed to the new Friday deadline.

He started laughing.

He asked Sameer to meet him for lunch.

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English Listening Practice Activity 39 | Softening Language

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